All our creations are designed and manufactured in our workshop in Geneva. We primarily work with wood, which is cut and engraved using precision machines, before being finished by hand (sanding, assembly, visual inspection). Each piece undergoes quality control before leaving the workshop.

We work in small batches and on a made-to-order basis. Some items are produced regularly, but always in limited quantities, in order to ensure a high level of finish, reduce unnecessary stock, and remain flexible for updates and customization.

For some of our items, it is possible to add personalized engravings (name, symbol, coat of arms, guild logo, etc.). When this option is available, it is clearly indicated on the product page. For more specific requests or bespoke projects, you can contact us directly so we can assess feasibility, timelines, and costs.

Preparation times depend on the type of product and the workshop’s workload. Estimated lead times are displayed at checkout and include production, engraving, finishing, and quality control. For orders combining multiple products, we prioritize consolidated shipping.

Yes, we ship from Geneva to multiple countries. Available shipping options, delivery times, and associated costs are displayed when you confirm your cart. Each parcel is shipped with a tracking number whenever the carrier provides one.

If the packaging is severely damaged or if a product has been affected during transport, please contact us as soon as possible and include a few photos of the parcel and the item concerned. We will review the situation with you and with the carrier to find an appropriate solution.

The available payment methods are displayed at checkout and may include various credit cards, online payment solutions, or other secure services. All transactions are processed through recognized and secure payment providers.

Yes, an order confirmation is automatically sent to you by email. Upon request, we can also provide a personalized invoice, particularly for shops, clubs, or associations. Simply contact us with your order number and the required details.

We recommend avoiding prolonged exposure to direct sunlight, humidity, or excessive heat. Regular dusting with a soft, dry cloth is sufficient in most cases. It is best to avoid aggressive cleaning products that could damage the finish or engravings.

We work with carefully selected materials and prioritize wood as well as recyclable or reusable packaging solutions. Our local production in Geneva also helps reduce unnecessary transportation. Our goal is to offer durable accessories designed to be used for many years.

Yes, we can study specific arrangements for role-playing clubs, gaming associations, specialty shops, and themed venues. Depending on volumes and projects, we offer dedicated series, custom branding, or tailored accessory solutions.

For certain projects, yes. Depending on complexity, we can design a unique piece or a small series (GM screens, atmospheric pieces, wall décor elements, or specific accessories). Describe your idea via the contact page and we will get back to you with proposals, an estimated budget, and a timeline.

The easiest way is to use the contact form on our website. You can specify the subject of your request, your order number if applicable, and a brief description of your question or project. We will respond as soon as possible.

Outside of peak periods, we aim to reply within one to three business days. For complex bespoke project requests, a little more time may be required to assess technical aspects before providing a detailed response.