The questions we are asked most often, answered with the same care we bring to our creations.
I. The Workshop & Craftsmanship
How are your products made?
All our creations are designed and made in our workshop in Plan-les-Ouates, just outside Geneva. We work primarily with wood, cut and engraved using precision machines, before hand-finishing each piece. Sanding, assembly, visual inspection: every piece is checked before leaving the workshop.
Are your products mass-produced?
We work in small batches and to order. Some references are produced regularly but in deliberately limited quantities, to guarantee a consistent level of finish and remain flexible for evolutions and customisations.
Do you offer personalisation?
For some of our items, it is possible to add personalised engravings: name, symbol, coat of arms, guild logo. This option is indicated on the product page. For more specific projects, contact us directly.
II. Orders & Deliveries
How long does order preparation take?
Lead times depend on the product type and the workshop workload. They include production, engraving, finishing and quality control. An estimate is shown at checkout. For orders combining several products, we prefer grouped shipping.
Do you ship internationally?
Yes, we ship from Geneva to several countries. Available delivery options, lead times and corresponding fees are shown when you validate your cart. Each parcel is sent with a tracking number where the carrier allows.
What if my parcel arrives damaged?
Contact us as soon as possible with photos of the packaging and the affected item. We will examine the situation with you and the carrier to find an appropriate solution.
III. Payments & Invoicing
What payment methods do you accept?
Available payment methods are shown at checkout and may include various credit cards and secure online payment solutions.
Can I get an invoice?
Yes. An order confirmation is sent automatically by email. On request, we can also provide a named invoice, particularly for shops, clubs or associations.
IV. Caring for Your Pieces
How to care for wooden pieces?
We recommend avoiding prolonged exposure to direct sunlight, humidity or excessive heat. Regular dusting with a soft dry cloth is sufficient in most cases. Avoid harsh cleaning products that could alter the finish or engravings.
Are your products eco-responsible?
We work with carefully selected materials and favour wood and recyclable or reusable packaging solutions. Our local production in Geneva also minimises unnecessary transport. The goal: accessories designed to last, not to be replaced.
V. Special Projects & Contact
Do you offer conditions for clubs, associations or shops?
Yes. We are happy to consider requests from RPG clubs, gaming associations, specialist shops and themed venues. Depending on volumes and projects, we can offer dedicated series, custom branding or tailored accessory solutions.
Is a fully bespoke project possible?
For certain projects, yes. Depending on the complexity, we can design a unique piece or small series. Explain your idea via the contact page and we will come back to you with proposals, a budget and a timeline.
How to contact you?
The easiest way is our contact form on the site. Indicate the subject of your request and your order number if applicable.
How quickly do you respond?
Outside of busy periods, we generally respond within one to three working days.
If your question does not appear here or your project is out of the ordinary, do not hesitate to write to us. Arcane Ludique is a small artisan house: every message is read, and every request is handled with the same care as our creations.
Arcane Ludique · Geneva workshop for tabletop RPG accessories