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From our Geneva workshop to your gaming table. Every piece is prepared, checked and packed with the same care it was crafted with.
I. Production & preparation lead times
Most creations are made to order. Lead times include engraving, finishing and quality control.
II. Shipping methods & delivery zones
Parcels ship from Geneva. Methods, countries and estimated times shown at checkout.
All parcels ship with tracking. Confirmation email sent on dispatch. We follow our parcels like a merchant caravan carrying precious artefacts.
III. Packaging & eco-responsibility
We favour recyclable cardboard and paper packaging, minimising plastic use.
IV. Receipt & damaged parcels
Check parcel condition on receipt. Contact us immediately with photos if damaged.
Our goal: every order arrives in impeccable condition — opening the parcel should be your first magical Arcane Ludique moment.
V. Delivery address & tracking
Ensure your delivery address is complete and accurate. Contact us quickly to correct any errors.
VI. Special orders & large formats
Specific conditions may apply for bespoke pieces or large formats.
Arcane Ludique · Geneva Workshop · contact@arcane-ludique.ch